Support Engineer, Australia

Do you enjoy helping people solve their technical problems? Become technical support for our APAC customers!

What Will You Be Doing?

Our Support Engineers are experts with technical knowledge and excellent English who can help our customers worldwide—no telephone assistants working according to a tight script. If you are looking for a job in a call center chatting on the phone, you’ve come to the wrong place. 

Typically, we assist our clients via email. Because who codes via phone? To accommodate colleagues from all walks of life, our Support team work from home. That way, our professionals are just a click away from our customers—wherever they are.

  • Type of employment: Full time
  • Start Date: Straightaway
  • Form: Remote
  • Language: English C1

What makes us who we are?

This job is all about eagerness to help people. You have to be able to understand their problems, understand the process, and see things in perspective.  

We don’t keep a score of how many emails you write per day. What’s important to us is to see whether our client resolved their problem and is satisfied with your help, our service, and the product. 

Is it you?

To manage your day-to-day tasks successfully, you’ll need at least some knowledge of: 

  • C#, .NET framework, .NET Core, and the MVC software design pattern 
  • HTML, CSS, and JavaScript 
  • MS SQL 
  • Software debugging and troubleshooting experience

Other skills come in useful—but you will get the chance to learn on the job:  

  • Experience with Content Management Systems (CMS)  
  • Familiarity with Visual Studio and Visual Studio Code  
  • Experience with other object-oriented programming languages  
  • Experience with APIs and SDKs

Do you think we’re the right fit for you? Contact us, and we can meet online. And if it works out for both sides, we’d like you to join us full-time.

Wanna know more about this or other job opportunities? Find out on our blog!

Send us your CV.

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At the interview, you will meet:

Juraj Ondruš

Technical Support Team Lead

Do you know anyone who fits the bill for this position?
Let us know!

Our favorite benefits

Unlimited vacation

Unlimited vacation

Everyone works better well-rested. Therefore, relax properly for 5 weeks – regardless of whether you work part-time or full-time. If you miss an extra day, you can apply for another holiday.

English Lessons

English Lessons

Apart from English courses in a language school we have our own ESL Teacher. The lessons take place in small groups in the offices and focus on the needs and levels of ability of each team. 

Flexible Working Hours

Flexible Working Hours

Recommended by 10 out of 10 parents and commuting colleagues.

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