Technical Support Engineer at Kontent

We have customers all around the globe who use Kontent, our headless CMS, to reach out to their audience via all possible digital channels. To make their experience as smooth and enjoyable as possible, they need a hand sometimes!

As a Technical Support Engineer, you will:

  • Advise what approach customers should choose for their technical solutions and architecture;
  • Be responsive when customers need you—they can chat with us without obstacles;
  • Report customer feedback so we are aware of and able to tackle any problems they may encounter.
  • Type of employment: Full time
  • Start Date: Straight away
  • Form: Work from home possible
  • Technologies: TypeScript, Node.js, .NET Core, HTML, CSS
  • Language: EN C2

What will your day-to-day look like?

We talk with our customers about their project architecture, how to use our APIs and SDKs, our best practices, how to cache and migrate their content, or how to integrate our CMS with other services. This all happens via a chat tool.

Does this sound familiar?

We are looking for someone who can code and likes to chat. Are you are a junior developer who doesn’t want to code all day long and wants to help others directly? Then this is the perfect position for you:

  • You know how to work with APIs.
  • You are familiar with JavaScript (TypeScript, Node.js, build tools).
  • You can also write some code in .NET Core (C#, Visual Studio).
  • You know HTML and style in CSS.
  • You have experience with web development tools such as Git or Postman

Do you want to impress us even more?

Tell us about a similar position you’ve worked at or some projects you’ve completed using a JavaScript framework or library.

We offer:

  • Benefits package including healthcare, dental and vision plans
  • Company match on 401(k) contributions
  • Paid time off plans including vacation, holidays, and sick time
  • Remote work opportunities
  • Challenging and interesting international work environment, cooperation with colleagues at the company’s HQ
  • A possible fully paid training in the Czech Republic (travel restrictions considered).

Wanna know more about this or other job opportunities? Find out on our blog!

Send us your CV.

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At the interview, you will meet:

Renata Dutton

US Office Director

Do you know anyone who fits the bill for this position?
Let us know!

Our favorite benefits

401(k) Plan

401(k) Plan

We offer a company match on 401(k) contributions.
FSA Plan

FSA Plan

We offer an FSA plan to our employees.
Health Insurance Plans

Health Insurance Plans

Health, dental, vision, and RX insurance premiums are covered by Kentico.

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