Customer Success Engineer

What will you work on?

You will work on our flagship product Xperience by Kentico (XbyK). XbyK is a digital experience platform (DXP). You can think of it as a content management system (CMS) like WordPress, but commercial and much more robust and complex, packed with many advanced features like multichannel management, e-mail marketing, marketing automation, e-commerce, analytics, etc. 

Kentico platforms power more than 90,000 websites worldwide. Our typical customers are banks, hospitals, industrial companies, etc. Most of them are in the US, UK, and across EMEA (and some of them are Czech too, e.g., Komerční banka). You won't build the websites yourself, but you'll deeply understand how they're built, advise on architecture and best practices, and make sure clients are set up for long-term success on the platform.

Our tech stack: Xperience by Kentico is built on ASP.NET Core, with a React-based admin UI, GraphQL and REST APIs, SQL Server, and support for modern frontends (Next.js, React, Angular, Vue). Deployments range from Kentico SaaS Cloud to self-hosted on Azure or AWS. Integrations commonly involve Salesforce, Dynamics 365, and various MarTech tools.

What do we expect?

Must-haves:

• Strong hands-on experience with .NET / ASP.NET Core and web technologies. (If you’ve worked with similar technologies and are willing to learn .NET, we’d still love to hear from you.

• Ability to lead technical conversations with both developers at partner agencies and non-technical stakeholders on the client side.

• Proficiency with AI tools and workflows. We expect you to actively leverage AI in your daily work, from troubleshooting and code review to client communication. This is our new standard, how we work daily, not a nice-to-have.

• Experience in a client-facing technical role, e.g., solution architecture, technical consulting, customer success engineering, or pre-sales engineering.

• Self-sufficiency: you can take a project from planning to execution and delivery, coordinating across teams when needed.

• Fluent English. Czech is a plus but not required.

Nice-to-haves:

• Understanding of CMS/DXP platforms, content modeling, and digital experience architecture, ideally with Kentico or a comparable platform.

• Familiarity with Azure, CI/CD pipelines, and DevOps practices.

• Understanding of SQL Server and database management.

• Experience with REST/GraphQL APIs and integration patterns (CRM, ERP, PIM).

• Background in Customer Success with exposure to metrics like NRR, churn, and expansion revenue.

• Experience working with digital agencies as implementation partners.

Why join us?

• You're building something new. This role doesn't exist at Kentico yet. You'll help define what Customer Success Engineering looks like here: the processes, the playbooks, the way we engage with clients. Your fingerprints will be on the foundation.

• High autonomy and strong ownership. You'll have the freedom to define how problems are solved. We care about impact and outcomes, not activity. If something doesn't work or you see missed potential, you're empowered to change it.

• Rapid growth. Growth plays a crucial part in how we work. We have a unique benefit called "Innovation Time". 20% of your working hours are dedicated to learning, experimenting with AI, professional development, internal initiatives, and side projects. We invest accordingly in AI and actively explore how it reshapes every role, giving you the space to experiment and grow.

• Sustainable challenge. Kentico sits in a sweet spot between challenging and sustainable. More dynamic than a corporate environment, yet more stable than a startup. Complex, high-impact problems at a sustainable pace.

• Amazing work culture. We strive for a championship culture (top performance AND strong relationships at the same time). We live our values: Own It, Make an Impact, Experiment and Evolve. The result is a team of friendly, supportive, and driven people. But don't take our word for it. Reach out to someone from Kentico and find out for yourself.

The deal.

• 20% Innovation Time — use one-fifth of your work time for upskilling, AI experimentation, or improving the product. The only rule is that it improves either you or the product.

• Learning budget — conferences, courses, and certifications. We invest in your growth.

• Home office 3 days a week — the other two in our offices (Prague, Brumlovka or Brno, Nové sady). Not because we don't trust you, but because we believe in the benefits of meeting in person.

• Flexible hours and place — as long as you do your work and meet with others, we don't mind when or where. Many of us start early, some hit the gym at lunch, and some go for a run mid-day. Your choice.

• Unlimited vacation and sick days — 5 weeks base vacation, but you can take more. Paid, of course.

• MultiSport — fully paid. We encourage you to stay healthy and sharp.

• Strong hardware — Developer-grade i9 notebook. 

• More benefits — sabbatical, extended paternal leave, English lessons, certifications...

How to apply.

If this sounds like a good fit, drop us a message via the contact form with your CV or your LinkedIn profile.

Instead of a cover letter, feel free to answer these in a few sentences (3–5 each):

1. Tell us about a time you turned a problem, a struggling, or an at-risk customer into a success story. What did you do, and what was the outcome?

2. How do you use AI in your daily technical work? Give us a concrete example.

3. What resonated with you most in this job post? What made you decide to apply?

We'll get in touch within 3 working days. If there’s a potential fit, we’ll invite you to a 2–3 round interview process, starting with an online conversation, followed by an in-person meeting (Prague or Brno), and optionally a chance to meet the team.

You'll know the result within a couple of weeks. If it's clearly not a fit, we'll let you know right away.

Know more.

If you want to learn more, reach out to Branislav Smik, our Director of Consulting and Customer Education, either on LinkedIn or at [BranislavS2@kentico.com]. Happy to meet over coffee, online, or in person.