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Customer Success Manager

Are you looking for a colorful IT job in which you will be able to apply and develop your various abilities? You have found just the right spot! 

What will you be doing?

You will be training our new partners on how to work with Kentico and you will make sure that their projects are running smoothly.

You will be: a trainer, a communicator, a planner and a project manager, who is also able to give some technical advice

You won't be: a salesperson, a sole IT consultant nor a support engineer

How do we work?

The flow goes like this:
our salesperson identifies a new partner –> you provide them with initial training on how to work with Kentico –> then you might schedule a session with our solution architects or connect the new partner with our support team –> meanwhile, you check if the partner's project meets the planned milestones

During one work day, you may be preparing a presentation for a new partner, collecting best practices for another while replying to questions from other partners, as well as processing their feedback or connecting them with our solution architects. The best part is that this is all in your hands:

Are you able to advise a partner with technical questions? Go for it! Your knowledge doesn't go that deep? Schedule a session between the partner and our solution architect. Don't like multitasking? Organize your day differently. 

Who are we looking for?

You should be:

  • Flexible, self-confident and a great planner. You will be giving presentations, making calls, writing messages, organizing people, travelling (a little), and keeping an eye on various deadlines. 
  • Empathetic. You will be one of the first representatives our partners will meet. It's up to you to earn their trust and establish great cooperation. Just so you know, our partners are really grateful for all our help. 
  • Enthusiastic into learning new stuff. Everything around Customer Success Management evolves continuously, so you will be studying, adapting, adjusting processes, looking for new trends and inventing better ways all the time. 
  • IT knowledgeable. You should know how websites are developed. Understand what is HTML, front-end, database, hosting, Scrum... We can teach you almost anything, but you need to have some basics. 
  • Our partners are from all over the world. Those you will take care of will be based in Czechia, Europe, as well as Middle East or Turkey. 
  • Therefore you need excellent command of English (well, and also be sharp to understand these various European and Asian accents).

Will you give it a chance?

We plan to prepare a short written task for you and we will want to hear your English. Besides that, a chat over a cup of coffee or tea is all we need. 

Looking forward to hearing from you!

Benefits

Comfortable Working Environment

Dogs, fish … we even have our own beer tap - and we're not afraid to use it!

English Lessons 

Apart from English courses in a language school we have got our own ESL Teacher & Curriculum Coordinator. The lessons take place in small groups directly in the offices and focus on the needs and levels of ability of each team. 

Flexible Working Hours

Recommended by 10 out of 10 parents and commuting colleagues.

Innovation Time

You get to plan one-fifth of your work time to do the things you want to focus on – projects or further education.

Multisport Card

Go to a gym every day, if you feel like it – at our expense.

Yoga Twice a Week

We start our day with yoga directly at our workplace.  

Paid Overtime

You get to see every extra hour on your pay slip.

Paid Paternity Leave

We give fathers of new-born babies two weeks' paid holiday.

How does the job interview work?

Tough questions, psychological tests and a scary atmosphere. Not in our job interviews. Although in Brno we may have dogs in our offices, we do not bite. Rather than psychological evaluations, we trust in our own intuition. We want to get to know you and we want you to get to know us.

Ready to Take the Plunge?

Intrigued? Like what you're reading? Drop us a line and we will tell you more.

At the Interview, You Will Meet…

Pavlína Matoušková

HR Specialist

Jana Pelclová

Customer Success Management Leader