Customer Success Manager

What will you be doing?

Onboarding our implementation partners, supporting them when meeting their goals and facilitating lots of communication. That is what we need. And the main goal of your work? Help our implementation partners understand the technology of our product, so that they can explain it confidently to their customers.

Why should you be interested? Because such variable job will never bore you into a stereotype! And if you like traveling, that's for the better. You will visit some partners in Europe for introduction meeting or to review their project after it goes live.

What does a typical week look like?

In fact, every day is different. But there are some activities which we do quite often:

Assisting our implementation partners – you will organize and lead several online calls every week. Processing notes and finding answers to questions asked on the call will be some of your tasks. We also regularly process feedback and hand it further to the company.
More communication – as an expert on the Kentico Cloud product, you will answer customer and partner questions, prepare slide decks and presentations, and also arrange the assistance of technical colleagues, when some issues surpass your knowledge. Meanwhile, you will check with the partners and customers on their progress, resolve their issues and send them updates about new product features.
Team meetings with colleagues – these are times when we share our knowledge and experience, so that nobody is alone in their struggles.
Monitoring and renewing customer subscriptions – when it is time to renew a subscription, it's also the time to find out how happy our customers are with our product, secure their subscription renewal and send them an invoice. This is also part of a Customer Success Manager's job.

Is it you?

You are a confident planner and communicator. You know how to ask the right questions to learn about customer goals and plans. Scheduling meetings, delivering training sessions or assigning tasks for yourself or the customer are your daily bread.
You know how to appear confident and how to get things done. Our partners need to feel that you know what you are doing. And also trust that you will find answers to their questions and help them where they need.
Your English is top notch. We don't need to see a certificate, but you should be able to write and speak fluently about complex concepts and products.
You know the IT world. No need to be a programmer, but you should know how websites are developed, which technologies are used to develop them, and how does a content management system work.
You enjoy learning and discovering new things. Our product and the role of a Customer Success Manager itself are evolving all the time. Studying latest trends, learning about new product features and coming up with improvements for our internal processes are also everyday pars of our jobs.

Want to know more?

Come talk to us in our Brno offices to find out more! And if both sides agree on future cooperation, we will be happy to see you here full time.

Benefits

5 Weeks Leave

Everyone works better well-rested. Therefore, relax properly for 5 weeks – regardless of whether you work part-time or full-time.

Use Your Friday Well

Shhh, we are concentrated! No meetings on Friday as we focus on work and innovation.

Unlimited Number of Sick Days

Are you feeling under the weather? Stay at home. You only need a sick note if you are ill for more than 3 days in a row.

Innovation Time

You get to plan one-fifth of your work time to do the things you want to focus on – projects or further education.

English Lessons

Apart from English courses in a language school we have our own ESL Teacher. The lessons take place in small groups in the offices and focus on the needs and levels of ability of each team.

Flexible Working Hours

Recommended by 10 out of 10 parents and commuting colleagues.

Business Trips

Wanna try to work from the United States or meet our customers in UK, Australia and Netherlands? Why not? We have branches there.

Comfortable Working Environment

Dogs, fish … we even have our own beer tap - and we're not afraid to use it!

Yoga Twice a Week

We start our day with yoga directly at our workplace.

Multisport Card

Go to a gym every day, if you feel like it – at our expense.

Paid Paternity Leave

We give fathers of new-born babies two weeks' paid holiday.

Training and Certifications

You can have free professional specializations and/or get a Cambridge English Certificate.

How does the job interview work?

Tough questions, psychological tests and a scary atmosphere. Not in our job interviews. Although in Brno we may have dogs in our offices, we do not bite. Rather than psychological evaluations, we trust in our own intuition. We want to get to know you and we want you to get to know us.

Ready to Take the Plunge?

Intrigued? Like what you're reading? Drop us a line and we will tell you more.

At the Interview, You Will Meet…

Matěj Bystřický

Senior Recruiter

matejb@kentico.com

Jana Safira Nováková

Customer Success Management Leader