Don’t worry, you aren't some lost soldier glued to a computer. You sit by the developers who help you resolve issues. You can give them a very valuable thing in return – customer feedback. You get to know the product from A to Z – enabling both your professional and career growth. You have the chance to apply for all kinds of certification. Plus, you can even go off and seek your fortune in our U.S. branch. It's entirely up to you.
This job is all about being willing to help people. You have to be able to understand their problems, understand the process, and see things in perspective. We are not keeping a score of how many calls you make or how many emails you write per day. We want to know whether you have helped your client resolve their problem and whether they are satisfied with the service.
And now for some of the technical skills we require:
- basic knowledge of C#, Java, or PHP
- basic knowledge of SQL