Partner Program Specialist

What will you do?

• Support Key Partners: Assist in organizing and conducting monthly health check calls with key partners, ensuring KPIs are monitored, documented, and any issues are promptly addressed. 

• Support Key Partners: Assist in organizing and conducting monthly health check calls with key partners, ensuring KPIs are monitored, documented, and any issues are promptly addressed. 

• Manage Partner Network Operations: Collaborate with the Partner Program Manager to oversee the broader partner ecosystem, handling daily operations, communications, and problem-solving. 

• Maintain the Partner Portal: Ensure the partner portal remains current and valuable by organizing content, enhancing usability, and coordinating with the Partner Program Manager on new features. 

• Track and Report KPIs: Keep detailed records of partner KPIs, including ARR, certifications, and revenue targets, generating reports to provide insights into partner performance. 

• Facilitate Co-Marketing Activities: Work closely with the channel marketing team to ensure effective collaboration on co-marketing initiatives, providing necessary support to keep activities on track. 

• Coordinate Internally: Serve as a liaison between the Partnerships team and other departments such as Sales, Marketing, Product, Product Marketing, and Customer Success, ensuring partners receive the resources they need. 

• Enable Program Success: Collaborate with partners to ensure they effectively utilize certifications, resources, and opportunities. 

Is this you?

• Organized and Detail-Oriented: You can manage multiple partners, track their health, and ensure all touchpoints are organized and executed smoothly. 

• Effective Communicator: You're comfortable engaging with both internal stakeholders and external partners, distilling complex information into actionable steps, and ensuring clear communication across teams. 

• Relationship Builder: You can build trust with partners, understand their needs, and advocate for their success within the organization. 

• Operationally Focused: You're capable of managing day-to-day processes efficiently and providing timely support for partner-related operations. 

• Proactive Team Player: You're able to take initiative, suggest improvements, and aren't afraid to speak up, fostering an open and collaborative environment that aligns with Kentico's values. 

• Fluent in English: You possess excellent written and spoken English skills to ensure effective communication with partners and internal teams. 

Your background.

• Experience in Partner Management/Operations: You've previously worked in a partner management or operations role, preferably in a software or technology environment. Experience with digital agencies or channel partners is a plus. 

• CRM and Portal Management: You're experienced with CRM systems (like MS Dynamics) to track partner metrics and have worked with partner portals or similar knowledge-sharing platforms. 

• Cross-Functional Collaboration: You've successfully worked closely with Sales, Marketing, Product, Product Marketing, and Customer Success teams, or similar roles, to achieve mutual goals. 

• International Experience: You're comfortable navigating cultural differences and collaborating across time zones, having worked in a multinational or international environment. 

Why Kentico?

• We value team players who are proactive and unafraid to speak up. At Kentico, you'll find a collaborative and flexible work environment that supports personal growth. We offer benefits like unlimited vacation, support for professional development, and a straightforward recruitment process. Join us and be part of a team that cherishes stable teams and values your contributions. 

• We aim to be the best, but we don’t believe in stepping over others to get there. Our goal is to find the perfect balance between strong, quality performance and great relationships. While this might sound like the usual HR buzzwords, at Kentico, we genuinely make it work.  

• The company is stable, successful, and growing every year. At the same time, we maintain a friendly and supportive vibe—no one leaves us due to burnout. We understand that life is about more than just work, and our benefits reflect this approach, leaning towards a family-friendly focus. 

• We’ve been in the market for 20 years and follow a clear path. At Kentico, we offer excellent working conditions, the chance to dive deep into complex challenges, and avoid the constant back-and-forth of shifting priorities. We have a clear strategy, and we stick to it. 

What we offer?

• Use Your Friday Well: A unique benefit that allows you to dedicate 20% of your time to innovation, learning, and meaningful activities for the company  

• Unlimited vacation: If you need extra time off beyond the standard 5 weeks, discuss it with your team lead, and extend your paid leave as needed  

• Unlimited sick days: We want our employees to recover fully without dragging on illnesses  

• Special rewards: Financial bonuses for weddings, the birth of a child, and extended paternity leave  

• Personal growth: Fully funded certifications, internal workshops, and opportunities to grow your skills  

• Classic perks: Meal vouchers, a Multisport card, generous office refreshments, contributions for home office setups, plenty of company events, and more  

Ready to Apply?

If this role aligns with your experience and career goals, we'd love to hear from you.