What Will You Be Doing?
Our Support Engineers are experts with technical knowledge and excellent English who can help our customers worldwide—no telephone assistants working according to a tight script. If you are looking for a job in a call center chatting on the phone, you’ve come to the wrong place. Typically, we assist our clients via email. Because who codes via phone?
You will be primarily based in our office in Sydney, Australia, close to our APAC clients. You can also work from home at times.
Our Support Specialists, Solution Architects, and Developers will always be there for you to help you resolve issues—you’ll be in close touch at all times. In return, you can give them valuable customer feedback.
You’ll get to know the product from A to Z, which will speed up both your professional and career growth. You will have the opportunity to apply for all kinds of certifications—just take your pick.
What makes us who we are?
This job is all about eagerness to help people. You have to be able to understand their problems, understand the process, and see things in perspective.
We don’t keep a score of how many emails you write per day. What’s important to us is to see whether our client resolved their problem and is satisfied with your help, our service, and the product.
Is it you?
To manage your day-to-day tasks successfully, you’ll need at least some knowledge of:
- C#, .NET framework, .NET Core, and the MVC software design pattern
- MS SQL
- Software debugging and troubleshooting experience
Other skills come in useful—but you will get the chance to learn on the job:
- Experience with Content Management Systems (CMS)
- Familiarity with Visual Studio and Visual Studio Code
- Experience with other object-oriented programming languages
- Experience with APIs and SDKs
Do you think we’re the right fit for you? Contact us, and we can meet in our office in Sydney, or online. And if it works out for both sides, we’d like you to join us full-time. Remotely? No problem!