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Support Engineer at Kentico Xperience, AUS Sydney

Do you enjoy helping people solve their technical problems? Become technical support for our APAC customers!

What Will You Be Doing? 

Our Support Engineers are experts with technical knowledge and excellent English who can help our customers worldwide—no telephone assistants working according to a tight script. If you are looking for a job in a call center chatting on the phone, you’ve come to the wrong place. Typically, we assist our clients via email. Because who codes via phone? 

You will be primarily based in our office in Sydney, Australia, close to our APAC clients. You can also work from home at times

Our Support Specialists, Solution Architects, and Developers will always be there for you to help you resolve issues—you’ll be in close touch at all times. In return, you can give them valuable customer feedback. 

You’ll get to know the product from A to Z, which will speed up both your professional and career growth. You will have the opportunity to apply for all kinds of certifications—just take your pick. 

What makes us who we are?  

This job is all about eagerness to help people. You have to be able to understand their problems, understand the process, and see things in perspective.  

We don’t keep a score of how many emails you write per day. What’s important to us is to see whether our client resolved their problem and is satisfied with your help, our service, and the product. 

Is it you?  

To manage your day-to-day tasks successfully, you’ll need at least some knowledge of: 

  • C#, .NET framework, .NET Core, and the MVC software design pattern 
  • HTML, CSS, and JavaScript 
  • MS SQL 
  • Software debugging and troubleshooting experience 

Other skills come in useful—but you will get the chance to learn on the job:  

  • Experience with Content Management Systems (CMS)  
  • Familiarity with Visual Studio and Visual Studio Code  
  • Experience with other object-oriented programming languages  
  • Experience with APIs and SDKs

Do you think we’re the right fit for you? Contact us, and we can meet in our office in Sydney, or online. And if it works out for both sides, we’d like you to join us full-time. Remotely? No problem! 

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  • Jan Hermann

    This is my dream job because I can see immediate results and and get instant feedback from the customer. I know I am actually helping solve problems. We are not a call center; we are a genuine technical support center. Here, you learn all the time. You learn every little detail about the product, which guarantees professional growth. Plus, working here has one huge advantage – it's an excellent professional springboard.

    Jan Hermann, Senior Support Engineer

How does the job interview work?

Tough questions, psychological tests and a scary atmosphere. Not in our job interviews. Although in Brno we may have dogs in our offices, we do not bite. Rather than psychological evaluations, we trust in our own intuition. We want to get to know you and we want you to get to know us.

Ready to Take the Plunge?

Intrigued? Like what you're reading? Drop us a line and we will tell you more.

At the Interview, You Will Meet…

Tomáš Vykydal

Head of Support and Consulting Services